Free assessment
We review your network, devices, accounts, and backups, and show you the risks in plain English.
A Titan X Solutions Company
Connecting Businesses to Technology That Works.
Lighting Link acts as an extension of your team, delivering enterprise-grade IT expertise without the cost of a full in-house IT department. We keep your systems running smoothly, your data protected, and your people productive.
- Proactive 24/7 monitoring
- Predictable monthly costs
- Remote & on-site support
Technology is the backbone of every successful business.
Lighting Link is Titan X Solutions' Managed IT Services and Technology Solutions division. We help organizations leverage technology to improve productivity, security, and operational efficiency through proactive IT management, network support, cloud solutions, cybersecurity, and consulting.
Whether you're a small business looking for reliable IT support or a growing organization that needs scalable technology, we build customized services around your unique needs and budget.
Our Services
Everything your business needs to stay connected and protected
Managed IT Services
Complete, proactive management of your technology environment for one predictable monthly fee.
Learn more →Help Desk & Technical Support
Friendly, fast answers for your team when something isn't working the way it should.
Learn more →Network Design & Management
Secure, high-performance wired and wireless networks designed, deployed, and maintained.
Learn more →Server Administration & Monitoring
Round-the-clock server oversight, patching, and performance tuning to prevent downtime.
Learn more →Cloud Solutions & Migration
Plan, migrate, and optimize workloads in the cloud with minimal disruption to your business.
Learn more →Microsoft 365 Administration
Licensing, email, Teams, SharePoint, and security policies managed by certified pros.
Learn more →Cybersecurity Services
Layered defenses, threat detection, and security awareness to keep attackers out.
Learn more →Endpoint Protection & Device Management
Every laptop, desktop, and mobile device secured, updated, and centrally managed.
Learn more →Backup & Disaster Recovery
Automated, verified backups and rapid recovery plans so your data is never truly lost.
Learn more →Business Continuity Planning
Documented strategies that keep operations moving through outages, disasters, and disruptions.
Learn more →IT Consulting & Strategic Planning
Technology roadmaps and budgeting guidance aligned with where your business is headed.
Learn more →Remote & On-Site Support
Instant remote fixes when possible, and a technician at your door when it counts.
Learn more →Industries We Serve
Trusted IT partners across a wide range of organizations
Technologies We Work With
Experienced with the tools your business already uses
A sample of the platforms and products we support every day. Not seeing yours? Just ask.
- Microsoft 365
- Google Workspace
- Windows
- macOS
- Cisco Meraki
- Ubiquiti
- SonicWall
- Fortinet
- SentinelOne
- Huntress
- Veeam
- Datto
- 3CX
Security & Compliance
Layered protection that satisfies auditors and insurers
Most breaches start with a stolen password or an unpatched machine. We close those doors first, then build the documentation you need for cyber-insurance applications and industry regulations.
Get a Security Assessment- Multi-factor authentication everywhereMicrosoft 365, VPN, and admin accounts locked down with MFA and conditional access.
- Managed EDR & 24/7 threat responseNext-gen antivirus with behavioral detection, isolation, and rollback for ransomware.
- Patch managementOperating system and third-party updates tested and deployed on a schedule, with reporting.
- Email security & phishing trainingFiltering that stops impersonation, plus simulated phishing to keep your team sharp.
- Verified, immutable backupsBackups that ransomware can't delete, test-restored so we know they work.
- Compliance supportHIPAA, PCI-DSS, and cyber-insurance questionnaires answered with real policies and evidence.
How It Works
From first call to fully managed in about 30 days
Tailored plan
A fixed monthly proposal sized to your users and devices, with response times in writing.
Onboarding
We install monitoring, document everything, secure accounts, and fix the urgent issues first.
Ongoing care
24/7 monitoring, a help desk your team will actually like, and quarterly roadmap reviews.
Why Choose Lighting Link?
IT that prevents problems instead of just reacting to them
We combine proactive monitoring with responsive people, so issues are caught early and resolved fast, and your technology budget stays predictable.
Talk to an Expert- Proactive monitoring and maintenanceWe spot and fix issues before they impact your team.
- Fast and responsive supportReal technicians, quick response times, clear communication.
- Scalable technology solutionsInfrastructure that grows right alongside your business.
- Enhanced cybersecurity protectionMulti-layered security that safeguards your data and reputation.
- Predictable monthly IT costsNo surprise invoices, just one simple plan.
- Strategic technology guidanceA trusted advisor at the table for technology decisions.
- Reduced downtime, increased productivityMore time focused on your business, less on your tech.
Our Mission
To empower businesses through reliable, secure, and innovative technology solutions.
We focus on building long-term partnerships by providing dependable support, strategic guidance, and the technology foundation needed to succeed in an increasingly connected world. From day-to-day IT support to long-term digital transformation, Lighting Link helps organizations stay connected, protected, and prepared for the future.
Plans & Response Times
Pick the level of care that fits your business
Every plan includes 24/7 monitoring and a guaranteed response time on every ticket, tracked automatically.
Essentials
Monitoring, patching, antivirus, and business-hours remote help. A smart safety net for small teams.
Professional ⭐
Fully managed IT: unlimited help desk, Microsoft 365, backups, network management, and quarterly planning.
Premium
Fastest response times, on-site hours, security training, disaster recovery testing, and compliance support.
FAQ
Questions we hear a lot
How much does managed IT cost?
Plans are priced per user or per device each month, based on what we find in your free assessment. You'll get a fixed quote with no setup surprises.
Do you replace our current IT person?
Not necessarily. Many clients use us as co-managed IT: we handle monitoring, security, and after-hours coverage while your in-house person focuses on projects.
How fast will you respond?
It depends on priority and plan; urgent issues get a first response in minutes. See the full table on our Plans page. Our ticket system tracks every response clock and escalates automatically before a target is missed.
Are we locked into a long contract?
Agreements are typically 12 months so we can plan your technology properly, with a 30-day out if we're not meeting our response commitments.
Can you come on-site?
Yes. Most issues are fixed remotely within minutes, and a technician comes on-site when hardware, cabling, or a hands-on fix is needed.
What happens if our office gets hit by ransomware?
Our EDR isolates infected machines, our team responds immediately, and we restore from immutable backups that attackers can't touch, following a documented recovery plan.
How do I get help once I'm a client?
Call 507.609.5337, email Support@lightinglinkmsp.com, or open a ticket online. All three land in the same queue with the same response-time clock.
Get Started
Ready for IT that just works?
Tell us a little about your business and we'll reach out to schedule a free, no-obligation IT assessment.
- 📞507.609.5337
- ✉️Support@lightinglinkmsp.com
- 🕒Monitoring 24/7 · Help Desk Mon–Fri, 8am–6pm
- 🛠️Existing client? Open a support ticket
- 📅Prefer to pick a time? Book your free assessment online